Key benefits

  • Identify and manage risk effectively quickly
    From automatically identifying risks in daily site diaries to generating instant Early Warnings and allowing collaborative mitigation strategy development, C-COM’s primary objective is to mitigate risk

  • Simplify compliance with NEC contract
    C-COM understands various complex processes that form part of the NEC suite of contracts and assists greatly by facilitating a systematic approach to these processes. C-COM generates various forms automatically by asking users simple questions and furthermore doesn’t allow them to perform actions which are not contractually proper.

  • Prevent time barring
    Part of C-COM systematic approach to administration of the NEC contract is its powerful Compensation Event Administrator which provides ongoing feedback to all parties throughout the CE process and reminds users to act when they are about to be time barred.

  • Reduce time spent on paperwork
    Instead of project managers spending all their time drafting various contractual correspondence, C-COM can instantly generate forms like Early Warnings from risks entered into the system. C-COM electronically signs such forms and transmits them via e-mail according to predefined recipient lists.

  • Avoid litigation
    When a dispute occurs both parties have access to the same contemporary data captured on C-COM and can easily find out when events occurred or when notices were sent as well as a wealth of data collected contemporaneously via the daily site diaries. Thus with a couple of searches the truth often becomes quickly apparent.

  • Centralized record keeping
    C-COM stores information safely and centrally reducing companies’ dependence on individuals’ own record keeping practices – regardless of how good or bad they are. Now the means of record keeping becomes standard and is controlled by the company.

Key Functionality

C-COM Multi is a suite of products/components, all components talk to each other and play a specific role in achieving C-COM’s various objectives. The suite consists of the following components:

Site Diary

C-COM allows for 1 or more site diaries to be submitted daily per incorporated contract. Each site diary is individually configured and different people are typically responsible for submitting these diaries. The site diaries are created entirely online and feature many time-saving features designed to allow capturing of detailed information in approximately 15 minutes per day.

Once submitted the diaries go into a sign-off/approval queue. C-COM prompts the relevant people to view site diaries and either approve or reject them. Should a site diary be rejected the original submitter is allowed to submit a new version of the diary. All rejected submissions are retained as earlier versions.

Captured site diary data is immediately searchable and C-COM can easily provide on-demand data reports for all captured data.

  • Optimized for poor internet reception
  • Online approval with variable workflow;
  • Advanced search and reporting
  • Version control
  • Risk triggers detect risk

Risk Manager

C-COM has a Risk Register which authorized users can add risks to. When a risk is added it is logged against a particular contract and described in detail, furthermore users can add supporting documentation or photos to risks.

C-COM is able to generate Early Warnings automatically for any captured risks and send them to a predefined recipient list.

The Risk Register can easily be searched by keyword, severity rating, contract, etc. and results can be printed or output to Excel.

Automatic detection of site originating risk
C-COM features personalised triggers which any user can setup to monitor and detect risk in the daily submitted site records. C-COM measures inputted data against thresholds and if the thresholds are exceeded, alerts are immediately sent to the relevant people via e-mail and/or SMS.

  • Generates Early Warnings
  • Calculates severity ratings
  • On-demand risk & Early Warning register
  • Mitigation strategy sharing
  • Assign “person responsible” and review frequency
  • Link to subsequent CE’s

Events Manager

C-COM has an Events Register which functions similarly to the Risks manager except that it is intended for issue that have or are happening as opposed to issues which might occur. When an event is added it is logged against a particular contract and described in detail, furthermore users can add supporting documentation, photos or comments to events.

Events can easily be searched by keyword, severity rating, contract, etc. and results can be printed or output to Excel.

Compensation Event Administrator
C-COM understands the Compensation Event process for NEC contracts and provides users with a platform for transmitting and receiving CE-related exchanges.

The CE Administrator provides continuous feedback to users within C-COM and by means of e-mail and/or SMS – urging users to act when action is required of them.

C-COM uses data from risks or events to automatically generate notices when instructed to and then sends the notices via e-mail to all necessary recipients. Once a notice has been sent C-COM automatically creates tasks for the appropriate users to complete the next step as required by NEC.

C-COM tracks all time bars and features hold/release mechanisms where company policy requires authorisation of specific actions.

Real-time Commercial Reporting
C-COM doesn’t just transmit claim related documents, it understands what the documents are about and as such can provide a variety of real-time commercial feedback per contract, including:
• Original contract value
• Value of approved claims
• Value of claims awaiting determination
• Estimated new contract value

This factual, real-time reporting allows management to gain commercial insight at any time without having to rely on individuals to prepare reports (which are often biased or may conceal problems).

  • Instantly generates and transmits CE related correspondence
  • Monitors time bars and reminds via e-mail/SMS
  • Guides users through the whole CE process from notice to implementation
  • On-demand CE register
  • Escalation workflow
  • Corporate policy integration
  • Real-time commercial reporting

Requirements Schedule

Deliverables required from other parties can be tracked and monitored in C-COM, i.e. anything needed by a particular company in order to fulfil their obligations, examples include: Provision of access; Free-issue materials; Drawings; Permits; Inspections/tests.

Often these deliverables can be gleaned from the project programme and C-COM allows importing of activities from Primavera P6 and MS Project

Once the deliverables have been imported, C-COM prompts users via SMS and/or e-mail as well as the site diary when these items are becoming due or are due. The person completing the site diary must then state whether the requirements are: outstanding, partially fulfilled or entirely fulfilled.

Queries can be run on the system at any time to see the fulfilment status of various deliverables and reports can be printed or output to Excel.

  • Manages your responsibilities and requirements
  • Sends automatic reminders
  • Monitors fulfilment
  • On-demand reports

Documents Manager

C-COM has a straightforward documents manager which has been kept as simple as possible. It consists of a number of predefined folders in which documents can be stored as well as a photos section in which authorized users can create albums and upload photos into these albums.

Any documents generated by C-COM (including e-mails) as well as documents attached to quotations, site diaries, risks, et al elsewhere in C-COM are automatically stored in the Documents Manager and cross referenced from the relevant item in C-COM.

Access to any document folder can be restricted to allow sharing of sensitive documents between specific users only (e.g. cost control documents).

Core methodology

C-COM is more than just a NEC3 contract administration protocol. Above all else it is a risk mitigation tool which has been designed to effectively manage risk as demonstrated below:
C-COM’s inherent risk management approach

  • Identify : Risk Trigger automatically detect risk by analysing site diaries;
  • Communicate: PMT is notified about identified risks immediately;
  • Mitigate: Risk management facilities allow quick action to be taken;
  • Comply: initiate CE if necessary and process it through to implementation;
  • Monitor: Provide ongoing real-time commercial feedback.